ON-LINE BANKING

A couple of years ago my bank statements began going missing, presumed lost in the post, so when my bank suggested I move to "paper-less statements" I agreed. They promoted the system as simple to use. HAH!
Setting it up in the first place was a challenge in itself, with passwords and "memorable words" and mother's maiden name etc. I'm surprised they didn't ask for my Grandfather's inside leg measurement.
I wish I had stuck with the paper statements, though I suspect they weren't lost in the post at all - it was just a ploy to save the bank money. If I forget to log in each month I can't check on every movement, and do you know why? Because this modern technology apparently can't cope with storing my statement details for longer than four weeks. What a load of cobblers! When I worked in a bank fifty years ago, the ledgers went back decades.

Yesterday I wanted to check my statement and transfer some cash to the OH's account for his UK trip next week. A red note appeared on the screen - "Error", a code number and a phone number. So today I called them. After fifteen minutes of listening to sales talk and pressing relevant buttons and listening to music, eventually I spoke to a real person - a nice lady with an Indian accent. Log in, use Pin Sentry, supply my DOB and mother's maiden name - same old same old - and then.....
"While we wait for your details to come up on my computer, madam - how has your day been so far?"
Words almost failed me!