Setting it up in the first place was a challenge in itself, with passwords and "memorable words" and mother's maiden name etc. I'm surprised they didn't ask for my Grandfather's inside leg measurement.
I wish I had stuck with the paper statements, though I suspect they weren't lost in the post at all - it was just a ploy to save the bank money. If I forget to log in each month I can't check on every movement, and do you know why? Because this modern technology apparently can't cope with storing my statement details for longer than four weeks. What a load of cobblers! When I worked in a bank fifty years ago, the ledgers went back decades.
"While we wait for your details to come up on my computer, madam - how has your day been so far?"
Words almost failed me!